Returns and Refunds

Returns after delivery

Online orders only

In-store purchases

Following the temporary closure of our stores, we will honour a late return to store of pillows, linen, mattress protectors and other soft items provided they remain unused and unopened in their original packaging with proof of purchase.

Online or telesales purchases

Pillows, linen, mattress protectors and other soft items can be returned at any time within 14 days after delivery. For hygiene reasons, we cannot accept back any soft goods unless they are returned unused and unopened in their original packaging.

Beds, mattresses and other large items can also be returned provided you let our Customer Service team know within 14 days after delivery.

We are able to arrange the collection of return items as well as mattress comfort exchanges. Information on how to prepare for this can be found on Return My Items

Products ordered online must not be used and you still have a responsibility to take care of the goods while they remain in your possession.

Refunds

We will raise any refunds at the time of cancellation, but we’re afraid that these cannot be finally processed until the goods to be returned have reached us or been collected.

Our working hours are Monday – Saturday 9:00-17:00

Please note, there will be a £38 charge for collection

Refund process

Online orders only

We will raise any refunds at the time of cancellation, but we’re afraid that these cannot be finally processed until the goods to be returned have reached us or been collected.

If you bought the item as part of a linked saving offer (e.g. buy a bed for £999 and get £200 worth of free bedding), you must return both items to get a full refund. If you only return the bed in the given example, you will be refunded only £799 to cover the price of the bedding as you no longer qualify for the offer.

If you participated in a ‘multi buy’ offer (e.g. 3 for the price of 2) and return part of this order, then any saving that you would have made will be deducted from your total refund.