Therapur® ActiGel® Glacier 1800 Mattress – 6’0 Super King

Refunds and Returns

Online orders will be refunded within 14 days of notification.

Dreams will collect any damaged or faulty goods from your home.

100-night comfort guarantee

If you’re not happy with your mattress within 30-100 nights, Dreams will exchange it.

Online exchanges

Unused goods can be exchanged if Dreams are notified within 48 hours of delivery.

If you decide your new mattress isn’t suitable for you, Dreams recommend you to visit your local store and take time to try out some alternative mattresses. While you’re in store, why not give Dreams free Sleepmatch body-mapping service a go to help find your perfect mattress – it only takes 3 minutes! Once you’ve found a more suitable mattress, you’ll need to contact Dreams Customer Service team with your order details and the name of the new mattress you’d like to exchange to.

Customer Services can be contacted via chat, email, or by phone. Dreams working hours are Monday to Saturday from 9am to 5pm.

When arranging your Comfort Guarantee exchange with Dreams Customer Service team, please be ready to make a payment of £65 for the collection and re-delivery cost, plus any difference in price if the newer mattress is more expensive. Once this payment has been taken, the team will be able to arrange a convenient date for the exchange to take place.

Amendments

After ordering, you have 48 hours to change details of your order for free.

Delivery

Free delivery

Enjoy free delivery to your door on all orders, with no minimum spend.

2-hour time slot

Skip the waiting around – Dreams will let you know when to expect your delivery the day before.

Delivery to your preferred room

Add Dreams chargeable Room of Your Choice service and they will handle the heavy lifting.

Monday to Saturday delivery

To fit in with your busy lifestyle, Dreams deliver Monday to Saturday, from 7am to 6pm.

Friendly customer service team

Available 9-5 Monday to Saturday to talk you through your options.

Customer service: 0800 652 6750 / Sales: 0800 652 5090

Refunds and Returns

At Bensons for Beds they ensure every customer is guaranteed to have a great night's sleep. There is a minimum free five-year guarantee on beds, mattresses and furniture and most other new products including bedding, come with a 1 Year Guarantee, with nothing extra to pay.

For Returns and Refunds please contact Bensons for Beds Customer Services team on 0333 222 6800 or email them at [email protected].

Delivery

Bensons for Beds delivers to the room of your choice, with their crew checking the route in advance for any adjustments needed.

The team wears overshoes and gloves, and they’ll recycle packaging if requested.

Deliveries run Monday to Friday from 7 a.m., with a 2-hour window confirmed three days prior.

Delivery charges start at £39 for single items over £100 and £49 for two or more items, excluding smaller items like pillows and mattress protectors.

For orders under £100, the fee is £10.

40 Night Comfort Guarantee

At Bensons for Beds, the team understands that adjusting to a new bed can take time. If, after 5 nights of sleeping on your mattress, you find it isn’t completely comfortable, Bensons for Beds offers an exchange for a different model.

To qualify, a mattress protector must be used, and the entire process is designed to be quick and straightforward. Bensons for Beds simply asks that you try the mattress for a minimum of 5 nights, and please note that standard terms and a small charge apply.

Here are some key points about the Bensons for Beds exchange policy:

Bensons for Beds will exchange your mattress if, after at least 5 nights, it isn’t comfortable, with a maximum period of 40 nights for eligibility.

Proof of purchase is required, and you must use a mattress protector; with the BedGuard plan, Bensons for Beds provides one for free.

If a mattress was purchased with a frame or divan base, Bensons for Beds will only exchange the mattress, not the bed frame or base.

The exchange policy does not apply to refurbished items, clearance items, ex-display products, sofa beds, guest beds, and specific starter mattresses.

A 10% fee of the original bed’s value and a re-delivery charge apply for exchanges. If you select a higher-priced mattress, you’ll need to cover the difference. For specialist beds and VAT rebate adjustments, please contact Bensons for Beds at 0333 222 6800 to arrange inspection or registration.

Your 5 Year Bed Guarantee

Bensons for Beds goes the extra mile to make sure everyone enjoys a truly restful night’s sleep. With a complimentary five-year guarantee included, there’s nothing more to pay

Customer Service

Customer Service:

0333 222 6800

Refunds and Returns

If the replacement mattress you’ve chosen is similar in cost to your original purchased mattress but slightly cheaper - up to £100 cheaper - Mattress Online will give you the difference in credit to spend on the site.

For example, if you originally purchased a £500 mattress and swapped it for a £410 mattress, you will be given £90 credit to use on the site. If the difference in price is greater than £100, you will not have the opportunity to receive either credit or a refund.

Matress Online will collect your old mattress and deliver your new mattress as soon as possible, but this will depend on whether the replacement mattress you have chosen is in stock.

If your replacement mattress is in stock, their Customer Service team will work with you to choose a delivery date that works best for you

If your replacement mattress is not in stock, their delivery team will need to wait for it to come back into stock before Mattress Online can deliver it to you. Once they know when the stock will arrive, Mattress Online Customer Service team will be in touch with you to arrange a delivery date.

Delivery

When buying from Mattress Online, they believe you should have as much control over your delivery as possible. That’s why Mattress Online offer a range of delivery options to suit your needs.

You can select a delivery date up to 60 days in advance of your order date.

Free Next Day Delivery

Order by 4pm Monday-Thursday or 3pm Sunday for the option of next working day delivery.

Weekend Delivery

Delivery on a Saturday or Sunday of your choice. £17.50

Premium Delivery

Delivery to room of choice (excludes unpacking and packaging removal). £20

Old Mattress Collection and Recycling

Mattress Online will collect and recycle your old mattress when they deliver your new one!

This service is non-profit and covers the complete cost of the recycling facility service. £35

Mattress Online 60 Night Comfort Trial

Mattress Online offer a free 60 Night Comfort Trial on all their mattresses because they recognise that buying a mattress online can be challenging. They want to work with you to help you get the best night’s sleep possible.

You can experience peace of mind with their complimentary Comfort Trial and test your mattress for 60 nights. And if it doesn’t meet your expectations, Mattress Online exchange it for you, hassle-free.

Customer Service

Sales Enquiries

Mon-Sat: 9:30am - 5:30pm
Sunday: 10am - 4pm

Customer Service

Mon-Sat: 9:30am - 5:30pm
Sunday: Closed

Tel: 01709 780 881

Refunds & Returns

Just notify Furniture Village in writing within 14 calendar days from the day you receive your order.

Simply drop them a line, either by post or email, telling them that you no longer wish to keep your order along with your reason for returning it.

Returning your order to Furniture Village?

It's easy. Simply take your order to any Furniture Village collection points and receive a full refund – including your original delivery charge.

Please ensure that your order is in the condition that you received it. To help you with your return, Furniture Village are happy to send you large plastic bags to cover items of upholstery or mattresses.

Delivery

Delivery timeframes are provided in good faith, based on estimates provided by Furniture Village suppliers.

From time to time, global events may have an impact on their lead times, but please rest assured Furniture Village will be doing everything they can to get your order to you as soon as possible. You can always check the status of your order by logging into your account or using their order tracking feature.

Premium Delivery Service

Safely delivered to your room of choice and assembled by Furniture Village if appropriate.

Customer self-assembly may be necessary for some items including selected office furniture, wall hung mirrors, children's bedroom furniture and garden furniture.

Divan sets, dining chairs - £69

Dining tables, sofas, bedframes, garden furniture and other large furniture
Doorstep Delivery Service - £99

Accessories (lighting, cushions, mirrors, rugs, wall art, vases and other finishing touches) - £10

Mattresses and headboards - £49

20 Year Guarantee

Furniture Village 20 year structural guarantee

Furniture Village don’t just guarantee the best prices, they also guarantee the best quality.

Every single item is built to last, so you can buy their furniture with complete confidence.

Within Their 20 Year guarantee, other components are also covered for 2 years. These other components include recliner mechanisms, sofa bed actions, motors, ratchet headrests and armrests, adjustable seats, covers and stitching.

This guarantee excludes issues arising as a result of normal wear and tear, improper care or accidental damage.

Recyling

Furniture Village have partnered with Clearabee, the UK's largest clearance company and major furniture recycling service, to offer you a quick and easy way to remove and recycle your old furniture. Clearabee offers a convenient same-day service and there are special rates for Furniture Village customers.

Interest Free Credit

Spread the cost with up to 30 months interest free credit

Looking to spread the cost of your purchase? No problem. Furniture Village offer up to 30 months 0% APR interest free credit on any orders over £500, making life that little bit easier.

For more information about Furniture Village Interest Free Credit goto www.furniturevillage.co.uk/ifc.html and use their interest free credit calculator.

Customer Service

Online Sales Team:

Monday to Friday 10am - 8pm
Saturday & Sunday 10am - 8pm

Product Aftercare Team:

Monday to Friday 10am - 8pm
Saturday 9am - 6pm
Sunday 10am - 6pm

Tel: 0345 646 1701

Refunds & Returns

Try At Home | 60 Day Returns

If you've changed your mind and want to cancel your order, Bedding Envy ask that you contact their sales team and return the item in its original packaging with the security seal unbroken within 60 days.

In the unlikely event that you receive an item that is damaged or faulty, Bedding Envy can offer a full refund within 60 days of the customer receiving the order. They simply require photographic evidence of the damaged/faulty item with tracking number.

To return a damaged or faulty item is free of charge, please contact [email protected] with your name, address & order number and their customer service team will generate a shipping label for you.

Once the item has been received and inspected by their customer care team, you will be notified that a refund has been issued and feel free to order the item again from our website.

Delivery

UK Standard Delivery

Bedding Envy offer FREE Standard Delivery on all orders over £50.00 in UK Mainland. Orders under £50 will be charged £4.99 for Standard Delivery in UK Mainland via Evri

Their Standard Delivery via Evri typically takes between 5 to 7 working days. They also offer UPGRADE to Next Working Day Delivery by DPD for only £2.99 (on all orders above £50 & placed before 3pm on Monday to Thursday).

UK Next Day Delivery

For any orders below £50.00, Next Day Delivery via DPD (Monday to Thursday) will be charged £6.99 & for any orders above £50 get a FREE Standard Delivery that can be UPGRADED to Next Working Day Delivery by DPD for only £2.99.

Please note orders placed on Friday on Next Working Day Delivery will be delivered on Monday. Saturday Delivery is also available at £9.99 by DPD.

(Please order before 3pm Monday to Thursday, for next working day delivery)
UK Saturday Delivery

Saturday Delivery £9.99 by DPD - Order before 3pm on Monday to Thursday

Customer Service

Bedding Envy
Unit G14 (Behind Constellation Mill)
Ainsworth Road,
Radcliffe,
Manchester,
M26 4AD,
United Kingdom

Call us Monday to Friday 9:00am-5:00pm

Tel: 0161 552 5180

eMail: [email protected]

Refunds & Returns

Beds, Furniture & Mattresses

Please contact Feather & Black via phone or email within 14 days of receiving your order if you would like to request a refund or exchange. Unless your item is faulty, Feather & Black charge a collection fee of £49 and your item(s) must still be in their original packaging to be eligible for a refund or exchange.

Unfortunately, any Handmade For You items cannot be returned or refunded due to their bespoke nature. For hygiene reasons, mattresses cannot be returned if the packaging has been removed unless it’s faulty.

Refunds will be processed once your item has been successfully collected, returned to the warehouse and checked.

Bedding & Bed Linen

Please contact Feather & Black via phone or email within 14 days of receiving your order if you would like to request a refund or exchange.

Your item(s) will be collected by DPD from your house, or you can go to a local drop off shop. Unless your item is faulty, a return fee of £4.95 will be charged.

Your item(s) must still be in their original packaging to be eligible for a refund or exchange.

Refunds will be processed once your item has been successfully collected, returned to the warehouse and checked.

Delivery

Enjoy free delivery on all orders going to mainland England, Scotland, Wales, and the Isle of Wight. We deliver Monday – Saturday from 7am to 6pm to your room of choice.

All Feather & Black deliveries are fulfilled through Dreams, their sole delivery partner. Their delivery network has a dedicated fleet of vehicles for a reliable and efficient service.

For larger items such as beds, mattresses and furniture you can choose your preferred delivery date at checkout if your item is in stock. Otherwise, they be in touch as soon as your item arrives into their warehouse with the next available delivery date. If you need to change your slot for any reason, please visit their Manage Your Delivery page, call them or email their Customer Services team.

Bedding and accessories will be delivered within 7 - 10 working days by DPD. If it’s out of stock, it will be delivered within 7 - 10 working days of it arriving at our warehouse. You can find the estimated date it’s due in on the product page.

Feather & Black are happy to deliver to your room of choice, but if you would prefer a doorstep delivery or are self-isolating, please let the delivery team know when they call you.

Feather & Black endeavour to keep you up to date with the progress of your order, but if you’re unsure about anything or have any questions, please call their Customer Service team on 01243 380600.

100 Night Comfort Guarantee

Feather & Black 100 Night Comfort Guarantee applies to all of their mattresses, including adjustable, made-to-measure, and ex-display mattresses. It does not apply to bed frames, divans, adjustable or ottoman bases.

If at any time between 30 and 100 nights from the day of delivery (or collection from store), you can inform them that your choice of mattress is proving uncomfortable, as long as you comply with the conditions set out on the 100 Night Comfort Guarantee page.

Feather & Black are unable to process an exchange earlier than 30 nights from the day of delivery, as it can take this long for your body to adjust to your new mattress and for the fillings to settle.

A collection and re-delivery charge of £65 will be applied to each exchange.

Please call their Customer Services team on 01243 380 600 if you have any further questions, or need to organise a return or mattress exchange during the Comfort Guarantee period.

Recycling Service

Feather & Black appreciate that recycling your bed or mattress is not always an easy task, which is why we offer a fast, convenient, and environmentally friendly recycling service.

We will collect your old bed or mattress from your home when we deliver your new one and recycle it at the Dreams specialised bed and mattress recycling centre. Mattresses are disassembled and every part is utilised; springs are melted down, fibres are recycled, and foam can be cleaned to make carpet underlay.

Recycling Prices

Feather & Black prices for recycling differ depending on what item you'd like them to take away. You can select the recycling service at checkout.

Single mattresses - £40

Double mattresses - £50

King & super king mattresses - £55

Bed frames & divan bases - £40

Sofa beds (not including standard sofas) - £45

Headboards - £25

Guarantee

100 Night Comfort Guarantee

Feather & Black are committed to ensuring you sleep well, and they understand that a mattress can be a big investment. This is why they offer a comfort guarantee on all our mattresses bought online and in store to give you peace of mind that you’ve picked the most comfortable and supportive mattress for you.

If you get it home and are not 100% in love with it during this time, Feather & Black will exchange it for you.

Interest Free Finance

0% APR Finance Available

Fetaher & Black want to help you create beautiful bedrooms to relax and sleep in. So whether you’ve got your eyes on a bespoke upholstered bed, a handcrafted mattress or a set of coordinating furniture, it’s easy to spread the cost of your ideal bedroom with an interest free credit payment option.

You could borrow over 10 or 20 months 0% APR representative on orders of £750 or more*.

Subject to status and affordability. Minimum spend applies, terms and conditions apply.

Customer Service

Sales:

Tel: 01243 380600 and select option 1

Monday to Friday 9am-8pm
Saturday and Sunday 9am-5pm

Customer services:

Tel: 01243 380600 and select option 2

Monday to Saturday 9am-5pm